About Explore Catalunya

Explore Catalunya offers day tours around Catalonia.

Office Address

C/ Palau de la Musica, 1
Barcelona Catalunya 08003
Spain

Contact

Call +34932691154

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Explore Catalunya

Terms and Conditions

GO2 Barcelona Travel Media Services SL ("the Company") accepts your ("the Customer") booking under the following terms and conditions. Payment Reservations will only be confirmed on receipt of full payment. Cancellations and Refunds The Company reserves the right to cancel any tour where the minimum number of passengers required is not reached. In such cases the limit of the Company's liability to the Customer is the return of any monies paid. Where the Customer cancels the tour reservation then the effective date of cancellation will be the date the Company receives written notification. In the event of cancellation a charge as detailed below shall be payable by the Customer. Charges For 1 Day Sightseeing Tours a) For a full refund, you must cancel at least 24 hours before the experience’s start time. b) If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded. c) Any changes made less than 24 hours before the experience’s start time will not be accepted. d) Cut-off times are based on the experience’s local time. Alternatives/Cancellations While the Company shall do everything reasonably possible to provide your tour itinerary and details as planned, the Company reserves the right to alter itineraries or transport for whatever reason. The Company reserves the right to refuse to carry any person whose conduct or manner is likely to cause offence or upset to other passengers. In such cases full cancellation charges apply and the Company shall have no further liability to that passenger. Other operators/carriers The Company will not accept or have any liability for any acts or omissions whether negligent or otherwise of any supplier or person providing services in connection with any tour unless such a person is employed by or under the direct control of the Company. Tickets for travel on other carriers are subject to the normal conditions of carriage of the individual carrier. Luggage Unless otherwise notified passengers are restricted to one medium sized suitcase/bag and one carry-on bag per person. Luggage is carried free of charge but at the passenger's own risk. Insurance The Company strongly recommends that passengers arrange suitable travel, medical and cancellation insurance. Smoking Smoking is not permitted on coaches but there are frequent stops en route for passengers who wish to smoke. Financial Protection In accordance with the EU Directive on Package Travel all customers monies are held in trust until such time as the tour has been completed. Force Majeure The Company does not accept any liability for any loss, inconvenience or damage caused by war, threat of war, riot or civil commotion, terrorist or criminal activity, industrial disputes, natural disasters, fires, sickness, weather conditions, road or traffic conditions, temporary technical, mechanical or electrical breakdown within booked accommodation, explosion of, or radioactive contamination from, any nuclear facility or other events beyond the control of the Company.

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